Refund & Return Policy – FJK Sports
At FJK Sports, we stand by the quality and craftsmanship of every product we sell. We aim to provide an excellent shopping experience that includes reliable delivery, quality products, and responsive customer service. However, we understand that there may be occasions when a return or refund is necessary. Whether it’s an incorrect size, a damaged item, or simply a change of mind, our team is here to help.
This comprehensive Refund & Return Policy outlines everything you need to know about how returns work at FJK Sportswear — including eligibility, return steps, processing times, and more.
Return Window: 15-Day Policy
You have 15 calendar days from the date you receive your order to request a return. After this period, unfortunately, we won’t be able to accept the return or issue a refund.
Please ensure that the return request is submitted within this 15-day window. The request date (via email to our customer service) will be considered as the initial date for your return inquiry.
Note: This policy applies to both domestic and international orders.
Where to Send Your Returns
We offer international returns through our designated warehouses in the UK, USA, and Australia. This helps reduce return shipping costs and simplifies the process for our customers around the world.
Once your return request is approved by our customer service team, we will provide you with the nearest warehouse address based on your shipping location.
The Return Process: Step-by-Step
To ensure a smooth and transparent return experience, please follow the return process outlined below:
✅ Step 1: Contact Customer Service
Email our customer support team at contact@fjksubli.com with:
Your full name
Order number
Item(s) you wish to return
Reason for the return
Images (if applicable — for damaged/faulty items)
Our customer service team will respond within 2-3 working days with an approval (if eligible) and instructions on where and how to return your items.
✅ Step 2: Packaging & Postage
Once your return has been approved:
Securely repackage the item(s) in their original packaging or similar protective material.
Include a copy of your invoice or order confirmation inside the package.
Write your Order Number clearly on the outside of the package.
Important:
Customers are responsible for covering the cost of return shipping. We recommend using a trackable shipping service and retaining your postal receipt in case of any issues.
✅ Step 3: Return Shipment
Ship your package to the return address provided by our team (UK, USA, or AUS warehouse). We do not accept returns sent to unauthorized addresses.
✅ Step 4: Confirmation of Receipt
Once your return is received, inspected, and approved by our team:
We will notify you via email that your return has been received and is being processed.
If the return is rejected due to non-compliance (e.g., worn items, damaged packaging), we will provide a full explanation and next steps.
Exchange Policy
At this time, FJK Sportswear does not offer direct exchanges. If you wish to exchange a product for a different size or color, you will need to:
Return the unwanted item
Place a new order for the replacement item
This ensures we can maintain accurate inventory and process your request faster.
Refunds: Processing Time & Method
Once your returned item has been received and verified, we will begin processing your refund.
Refund Processing Time:
Please allow up to 15 working days for your refund to be processed.
The processing time begins once we receive your returned item at one of our approved warehouse locations.
Refund Method:
Refunds will be issued to the original payment method used at the time of purchase (e.g., PayPal, credit card, debit card). You will receive an email confirmation once your refund has been processed.
Items Not Eligible for Return
For hygiene and safety reasons, the following items are non-returnable and non-refundable unless they arrive damaged or defective:
Undergarments or compression wear
Customized or personalized products
Clearance or final sale items
Items with obvious signs of wear or use
If your item falls into any of these categories and is defective, contact us immediately for further guidance.
✅ Conditions for an Approved Return
For your return to be approved, it must meet the following conditions:
Item must be unused, unwashed, and in its original condition
All tags and original packaging must be intact
Proof of purchase (e.g., invoice, order confirmation) must be provided
Returns must be sent to the correct warehouse (UK, US, or AUS) as advised by our support team
We reserve the right to deny refunds for returned items that do not meet the above criteria.
Return Shipping Costs
Customers are responsible for paying for their own shipping costs for returning an item. These costs are non-refundable. If you receive a refund, the cost of return shipping will not be included.
We recommend using a trackable shipping service, as we are not responsible for lost or undelivered return packages.
How to Track the Status of a Return
You can track your return progress by emailing us at contact@fjksubli.com. Please include:
Your order number
Date of return shipment
Tracking number (if available)
We will check the status and respond with an update within 48 business hours.
Contact Information
If you have any questions about your return or refund, feel free to contact our support team:
Email: contact@fjksubli.com
Website: www.fjksubli.com
Our customer support operates Monday to Friday, 9:00 AM to 6:00 PM (GMT+5).
Return Locations
We have warehouse facilities in the following regions to make returns more accessible for our global customers:
United Kingdom
United States
Australia
You will be provided with the most convenient return address based on your location after contacting us.
Important Notes
Items returned without prior authorization from customer service will not be accepted.
If the item was purchased through a reseller or third-party marketplace (e.g., Amazon, eBay, Daraz), you must initiate the return through that platform.
Refunds are only issued for the item(s) returned. Original shipping charges are not refundable.
Fraud Prevention and Abuse
FJK Sportswear reserves the right to refuse returns or refunds if we detect patterns of abuse or fraud, including but not limited to:
Excessive or frequent return requests
Returning used or counterfeit products
Claiming refunds for items not returned
We take product integrity and customer trust very seriously and will investigate all claims thoroughly.
Sustainability and Responsible Returns
We encourage our customers to shop mindfully and double-check sizing and product descriptions before purchasing. Every return generates emissions and uses resources, so by reducing unnecessary returns, you’re helping us work toward a more sustainable future.
If you’re unsure about sizing, fit, or product specs — don’t hesitate to reach out to us before placing an order. Our team is always ready to help.
Our Commitment
At FJK Sportswear, your satisfaction is our priority. We strive to resolve all return and refund requests fairly and efficiently, ensuring that your shopping experience is smooth — from checkout to delivery and beyond.
Thank you for shopping with FJK Sportswear. We appreciate your trust in our brand and look forward to serving you again.
