Shipping Policy

We keep our product prices as low as possible, unfortunately this means we can’t offer free delivery. Although thanks to the extensive range of couriers we use we’re able to provide a fantastic selection of delivery options at extremely competitive rates. Our delivery charges are based on the weight of the products you buy, so will vary from product to product.

Customers who are shipping to countries outside of the UK should be aware of that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Shipping costs can vary for many reasons; per country we deliver to, the product you are purchasing, the website you are browsing and the currency you are shopping in. Due to the ever-changing global situation and frequent price changes across the courier network, in some rare cases, orders shipping to countries outside of the UK may incur a surcharge post-purchase. In this case we will contact you to discuss your order before dispatch. To receive an accurate shipping cost for all international orders please ensure you are shopping on the correct website for your delivery country and contact our Sales team via the Contact Us page.

If we are doing FBFJK (Fullfiled by FJKSPORTS), We are dealing with unprecedented demand, so our usual delivery times have been extended.

Express : 1-4 working days

For our FBFJK (fullfilled by FJKSPORTS) we use FedEx, UPS, DHL Express, Parcelforce, TCS, M&P & PAK Mail are just some of the couriers we use to ship items from our warehouse to your door. Thanks to our great links with all the major hauliers we can call upon an extensive range of couriers, which gives you the widest possible choice of delivery options and enables us to deliver your order in the most cost-effective and timely way.

For third party seller they clearly mentioned which shipping courier using for shipment.

Once your order has been dispatched from our warehouse and it’s winging its way over to you, you’ll receive an email update including full tracking details so you can check the progress on the relevant courier’s website. You can also do this by quickly logging in to your account on our website.If you have any problems tracking your order or wish to provide delivery instructions, please get in contact with our customer service team and we’ll do our best to help. Alternatively, please contact the courier directly.

Many of our couriers may require a signature to successfully deliver your order, which is why we recommend (where possible) having your items delivered to a place where you know someone will be in to receive them – whether that’s at your home address, with a trust worthy neighbour or to your place of work.The following couriers may require a signature: FedEx,  UPS, DHL Express, Parcelforce & Pakistan post. The following couriers do not require a signature: Royal Mail. You can find out which courier will be delivering your order by checking the tracking links included within your shipping confirmation email. Without a signature, the courier may not be able to successfully deliver your order.

We know there’ll be occasions where it won’t be possible for you to sign for your order in person. When that happens, our courier will leave a little calling card with clear instructions about how you can either get your package re-shipped or how to collect it from a local depot.

Sometimes the best-laid plans don’t quite come together and even if you’ve got a specific delivery time slot there may be occasions where your order is delayed. Using the tracking number provided in your order dispatch email is always a good first port of call as there may be some explanation on the courier’s website. If not, please get in contact with our customer service team and we’ll do our best to help.

We at FJKSPORTS make sure that what ever shipped to customer should be properly QC. but unfortunately if any unforeseen happens.

Get in touch with our helpful customer service team immediately and we’ll get to the bottom of the issue. Ideally if you have your order number at hand that’ll make it quicker and easier for us, but don’t worry if you can’t find it. We’ll happily sort out sending the correct items out to you and advise you on what to do with the goods you’ve received.

Contact our fantastic customer service team and we’ll be able to find out what went wrong with your original delivery, what items you’re missing and send out everything you need to complete your order. It would be great if you’ve got your order number handy when you get in touch, but no worries if you haven’t we’ll be able to sort it.

Yes it is – Thanks to our extensive range of couriers we can deliver to more than 230 countries and territories across the globe, from Australia and Germany, through to the United States and Canada.

If the delivery address is in the UK or the European Union, there’s no need to worry as you won’t be charged any customs duties or import charges. Our international customers outside of these countries should be aware that the prices on our website do not include any customs charges. These vary depending on the country and on certain occasions you may have to cover these additional costs when you receive your order.

Unfortunately, some items may experience some turbulence on their way to you. Not to worry though, if there are any parts of the item itself damaged or missing, please contact us our Customer Care team via the Contact Us page and we will be able to resolve this for you.