As the official affiliate partner of HTVRONT UK (Affiliate ID: 18130923), FJK SUBLI is here to support all your crafting tool and material needs. Below are answers to common questions about orders, shipping, returns, products, discounts, and more—based on HTVRONT’s trusted guidelines
1. What are your opening hours and time zone?
We operate Monday to Friday, 8:30 am–5:00 pm BST (UK time), and on Saturday from 8:30 am–1:00 pm.
Closed Sundays.
Note: HTVRONT’s operations may also reference GMT+8 in global dispatch centers htvront.co.uk
2. What payment methods do you accept?
We support:
PayPal
Visa, MasterCard, American Express
All transactions are secure with SSL encryption to keep your details safe htvront.co.uk.
3. Do you offer discounts or promo codes?
Subscribe to our mailing list and follow us on social media—most promotions are automatically applied at checkout, and discount codes are shared via email when required .
If a coupon doesn’t work, check case sensitivity, cart requirements, or email us and we’ll make it right.
4. How do I place an order?
Shop directly from our HTVRONT UK landing page
For bulk orders or assistance, email contact@fjksubli.com or reach out to HTVRONT support.
5. What are the shipping rates and delivery times?
See our dedicated Shipping Policy for full details. In summary:
Orders over £39 ship free (within size/weight limits).
Orders below £39 incur a flat £5 fee.
UK warehouse orders typically arrive in 3–7 business days; China warehouse orders may take up to 15 working days
6. Can I change my shipping address once ordered?
Unfortunately, no. All address changes must be made before placing the order .
7. How do I return part or all of my order?
Contact us within 30 days of delivery to initiate a return.
We’ll provide an RMA number. Label your package and post it back.
Items must be new, unused, and in original packaging .
Refer to our Return Policy for full info.
8. How will I be refunded?
Refunds return to your original payment method.
Allow 3–5 business days for funds to appear.
Shipping fees are non-refundable except in the case of product defects htvront.co.uk.
9. What if I received the wrong items or something is missing?
Take clear photos of the packaging, products, and packing slip.
Email them to contact@fjksubli.com within 14 days.
We’ll make it right ASAP, with refunds or replacement items htvront.co.uk.
10. What should I do if items arrived damaged?
Photograph the damage and packaging.
Send images along with details of damaged items.
We’ll arrange replacements or refunds quickly, at our cost htvront.co.uk.
11. What if my order is late or lost?
Check tracking first.
If “In Transit” with no movement for 7+ days, contact us.
We may treat the package as lost and arrange replacement or refund. (EUB courier policy recognizes loss at 15 days, but we aim quicker) htvront.co.uk
12. What’s the difference between HTV and adhesive vinyl?
Adhesive vinyl (PSV): Peel-and-stick onto surfaces like mugs, windows, etc.
HTV (heat-transfer vinyl): Requires heat to apply and is used on fabrics like t-shirts htvront.co.uk.
13. What sizes of vinyl and materials are available?
HTVRONT offers multiple widths and lengths—from 12″×12″ sheets to large rolls. Options vary per colour and type; check our product pages for details
14. Can your vinyl be used with Cricut or other cutting machines?
Absolutely! Our vinyl is compatible with all standard vinyl cutters, including Cricut .
15. What is transfer tape, and when is it needed?
Transfer tape helps move adhesive vinyl designs from backing to surface—especially useful for intricate cuts.
HTV has its own carrier sheet, so transfer tape isn’t necessary for heat transfers htvront.co.uk.
16. Can I join your affiliate or collaborate?
Yes! We welcome collaborations—email us at contact@fjksubli.com or HTVRONT at support.uk@htvront.com .
17. Where can I find project ideas and guides?
Visit the HTVRONT blog for tutorials, tips, and inspiration. We cross-share content to bring you creative ideas directly .
18. I need help with HTV application—who can assist?
Contact us anytime! We’re happy to offer guidance or direct you to HTVRONT’s blog for detailed assistance .
Summary Table
| Topic | Details & Links |
|---|---|
| Opening Hours | Mon–Fri 8:30–17:00 BST, Sat 8:30–13:00, Sun Closed |
| Payment Methods | PayPal, Visa, Mastercard, Amex (SSL-secured) |
| Discounts & Promo Codes | Auto-applied; subscribe for updates |
| Orders & Bulk Requests | Via landing page or email |
| Shipping Times & Costs | See Shipping Policy page |
| Returns & Refunds | 30-day window; must be unused with original packaging |
| Errors & Missing Items | Report within 14 days with photos |
| Product Integrity | Photos required for damaged items |
| Lost/Delayed Shipments | Claimed after 7 days without movement |
| Vinyl Product Differences | Adhesive vs. Heat Transfer; Cricut-compatible |
| Transfer Tape Use | Needed for adhesive vinyl; HTV uses its own carrier sheet |
| Affiliate/Collaboration Ops | Contact via email |
| Tutorials & Help | HTVRONT blog and FJK SUBLI support |
| Technical Assistance | Contact FJK SUBLI or HTVRONT via email |
