Welcome to FJK SUBLI’s Post-Warranty Support, powered by our official affiliate partnership with HTVRONT UK (Affiliate ID: 18130923). Even after warranty coverage ends, we are committed to keeping your crafting business operational and your HTVRONT machines performing reliably.
This guide provides full details of our after-warranty services, including repair processes, fees, exclusions, and how to obtain a discount for replacements. We aim to support you efficiently with clear communication from start to finish.
1. Contact & Diagnosis
To begin a repair, email contact@fjksubli.com or directly reach HTVRONT UK’s support at support@htvront.com. Include:
Order number and purchase date
Device model and serial number
Detailed photos & videos showing the issue
HTVRONT typically responds within 24 hours, initiating a remote diagnosis and repair plan.
2. Diagnosis Findings & Next Steps
After assessment, one of three outcomes will apply:
Within Warranty
Your issue qualifies for free service; parts and labor covered
Post-Warranty (Charge Fees Apply)
You’ll receive a repair quote including parts, labour, and shipping
Irreparable Unit
If parts aren’t available or damage is beyond repair:
You may return the unit to your address
HTVRONT will provide a discount code for a replacement model htvront.com
3. Shipping Your Machine
Once you accept the quote:
Ship the machine to our designated UK repair centre
Use original or equivalent protective packaging
Keep all documents (invoice, serial number, repair quote)
Shipping costs are customer’s responsibility both ways htvront.com.
4. Repair Process & Timeline
Repairs are typically completed within 1 month of receipt.
Upon completion, your machine is returned to your address with full tracking.
If parts are unavailable, the unit is shipped back and appropriate fees are refunded, minus inspection and return costs.
5. Replacement Discounts
For irreparable machines, you’ll receive a discount code for a replacement HTVRONT unit of equal or similar specifications.
The code reflects the value of the assessment and remaining usable components.
6. Coverage & Exclusions
Covered:
Factory defects or functional failure following proper use and maintenance
Excluded:
Machines purchased outside certified HTVRONT UK channels
Damage due to misuse, neglect, or improper care
Third-party repairs or alterations not authorized by HTVRONT
Consumables and peripherals (e.g., mats, tissues)
Force majeure events (e.g., natural disasters, accidents)
7. Warranty on Repaired Parts
Parts replaced during post-warranty repairs carry a 1-month guarantee.
Additional warranty beyond this period must be checked with HTVRONT UK htvront.com.
8. How We Help You
FJK SUBLI coordinates logistics, liaises with HTVRONT, and assists you through claim submission and shipment.
We provide clear status updates and offer guidance throughout the process.
9. Cost Summary
| Service Type | Customer Costs |
|---|---|
| Diagnosis | Free digital diagnosis via email |
| Repair & Parts | As per provided quote (parts + labour + your shipping) |
| Irreparable Machine | Free return + discount code for replacement |
| Returned Machine Only | Refund of paid fees, minus inspection and shipping costs |
| Replaced Parts | 1-month warranty on new components |
10. International Repair Support
For customers outside the UK/EU:
Contact us first to establish shipping terms, customs duties, and local repair options.
HTVRONT has global service centres; FJK SUBLI can direct you to authorised repair channels.
11. Maintenance Tips (avoid post-warranty claims)
Regular care can extend your machine’s lifespan:
Keep surfaces clean and free of debris
Follow HTVRONT user manuals closely
Use genuine HTVRONT consumables and parts
Inspect moving parts periodically and tighten as needed
12. Summary: Your Post-Warranty Path
Email us with details → Remote diagnosis
Accept quote → Ship unit securely
Repairs completed within ~1 month
Receive repaired machine or refund + discount
Parts carry short-term warranty; major exclusions apply
