Welcome to FJK SUBLI’s Return & Refund Policy, crafted in partnership with HTVRONT UK (Affiliate ID: 18130923). We aim to ensure your satisfaction with every product you buy. If you’re not completely happy with your purchase, our thorough policy below outlines how to return products, request refunds, and what to expect throughout the process.
1. 30-Day Return Window
You have 30 calendar days from the date of purchase to initiate a return for most HTVRONT products reddit.com+5htvront.com+5webgains.com+5htvront.co.uk+3htvront.com+3reddit.com+3.
To be eligible:
The item must be unused, in brand-new condition, and in its original packaging .
HTVRONT reserves the right to decline returns that show signs of use, damage, or missing original contents.
2. How to Initiate a Return or Exchange
Email support.uk@htvront.com and cc contact@fjksubli.com within the 30‑day period htvront.com
Please include:
Order number and date
Product name and SKU
Reason for return
Clear photos or video if returning due to damage or defect
HTVRONT (in coordination with FJK SUBLI) will review your request and email return instructions, including the return shipping address.
3. Return Shipping Fees
Quality issues (e.g., damage, defects) are covered by HTVRONT—free return shipping arranged by them.
Non-quality reasons (like wrong selection or changed mind) are subject to customer-paid return shipping .
Please note that:
Refunds exclude the original shipping cost.
A nominal restocking fee may apply if products are not in resalable condition.
4. Refund Process & Timeline
Once returned:
HTVRONT inspects the product.
If approved, a full or partial refund (minus original shipping/restocking fees) is issued to your original payment method.
Refunds typically appear within 3–5 business days of processing.
5. Partial Refunds & Exchanges
Received incorrect or incomplete items?
Provide photos of what you received and the packaging slip.
HTVRONT/FJK SUBLI will issue partial refunds or send replacement items free of charge htvront.com.
Want to exchange?
We can process an exchange upon item return and package availability.
6. What’s Non-Returnable
Showroom-used electronic devices (e.g. pre-set-up heat presses)
Items missing serial numbers or original packaging
Goods over 30 days old
Consumables that have been opened, such as HTV rolls, sublimation materials, blank substrates, or adhesives
7. Defects, Damage & Missing Items
On receipt of items:
Immediately inspect package and contents.
For damage or missing items, email us within 14 days, with supporting photos or video.
Approved claims result in replacement or refund, depending on stock and your preference.
8. Cancellations & “Change of Mind”
Want to cancel within 48 hours of purchase?
Email support.uk@htvront.com, cc contact@fjksubli.com.
Where possible, refunds will happen once your order is cancelled pre-shipment.
After dispatch, cancellation falls under standard return terms—but note potential return shipping costs.
9. Late or Lost Shipments
If your item arrives late or is lost:
Please reference our Shipping Policy for delay compensation (5–15% of order value).
File a claim via tracking; we’ll assist escalation in coordination with HTVRONT htvront.com.
10. Fraudulent & Duplicative Orders
Any suspected duplicate or fraudulent orders may result in commission adjustments and order holds by HTVRONT .
11. Refund Summary Table
| Scenario | Within 48h? | Quality Issue | Customer Causes | 30-Day Return |
|---|---|---|---|---|
| Cancel before dispatch | ✅ Full | – | – | – |
| Unused, unopened | – | – | ✅ Buyer pays | ✅ |
| Defective/damaged | – | ✅ Free return | – | ✅ |
| Wrong item received | – | ✅ Free return | – | ✅ |
| Used/opened consumables | – | – | ❌ Not eligible | ❌ |
12. Products Outside Policy Scope
Some items—custom-made, personalized, or limited availability—may be excluded or have special conditions. These will be detailed on the product pages at purchase.
13. Contacting Us for Returns
Questions or issues? We’re here to help:
Email:
For purchases: support.uk@htvront.com
For store/affiliate matters: contact@fjksubli.com
Business hours: Mon–Fri, 9 am–5 pm BST.